Are there excursions undertaken also in bad weather?

It depend. If the conditions are not prohibitive, or it is cloudy or raining but there is a good visibility, usually the tour are carried out without any difficulty. The guide in each case carry out an evaluation based on his experience and if there are not conditions, could decide to move or cancel the excursion in agreement with our guest. In case of cancellation due to bad weather, decided between the parties, it is given the refund for any membership fees paid in advance.   

 

Are there tours held throughout the year?

Yes, our organization makes trips throughout the year. Some tour are conditionated from season change and they are made only in certain periods. For example the ascent to the summit craters in trekking is possible generally only during the period from June to November, over that period at these altitudes there is usually snow, therefore we organize trips only with ski for expert skiers. Excursions in quad, horse, donkey are also seasonal and they are made during spring-summer time. For all tours it is indicated what is the period in which is organized.  

 

Are there excursions suitable for everybody?

It depend on the type of tour chosen. Generally our excursions are suitable also to family with children, aged people or with reduced mobility. But into our catalogue we have also excursions in trekking more difficult, in those case is recommended the participation only for people in good health conditions and they used to walk. For example the excursion to Summit craters provide a high altitude trekking (more than 3000 meters) and that imposes some participation limits to people not prepared to this type of efforts. In each description it is reported a very clear indication of difficulty of the excursion with some stamps green, yellow or red. Have a look to the symbols caption situated down to understand the meaning.  

How can I book a tour?

BY TELEPHONE - SMARTPHONE

You can make a request of booking by telephone, message or whatsapp. We usually answer immediately unless we are everybody engaged on paths of the volcano or with others users. In that case send us a text message and you will be contacted by our staff. 

These solutions are recommended for last minute requests (24/48 hours before tour)

BOOKING ON LINE

For those who request a booking as far in advance instead we recommend you to proceed through our website from page BOOK.

How to proceed? 
1 - Visit the website to decide which excursion meets your requirements. For each tour is possible to make online quote to have the quotation based to number and age of participants.  
2 - After you choose which excursion to book, enter to page Book - booking online. Fill in correctly the form in each his part. 
3 - To take advantage of promotional rates it is requested 10 euros per person (membership fee) deposit on the total quotation throught Paypal account/credit card or a bank transfer. For example if the requested tour costs 49 euros, you will pay 10 euros upon booking and 39 euros during the excursion day.

4 - Received your request of booking the secretariat will control the availability for the day indicated. We will contact you by the way chosen into form to confirm definitely your reservation. 

Visit the conditions of the regulation for more details, refunds mode, etc... 
 

Where does our tours start?

Our meeting point is in the etnean country of Trecastagni,  headquarters of our association and ideal point of departure to visit the volcano. At page contacts you will find directions to reach our meeting point with relative map, the availability to parking, the distances in kilometers from main sicilian towns and further useful information. 

 

How should I dress?

Into the description of excursion it is indicated the type of equipment request. Generally they are not necessary particular equipments or technical clothes and it is enough to wear layered clothes in relationship with season of carrying out of the tour. Remember however that we will reach important altitudes with minimum 2000 meters of altitude and that the weather can change very fastly. For Sunset tours it is necessary a padded jacket such as also for the visit to summit craters. Recommended shoes must be closed, gym shoes, boots or hiking boots in case you choose this type of itinerary. If it should be necessary we have a good rent service of this equipments. It is a good idea finally do not forget to bring with you some water, above all in summer time.  

Where Can I sleep, have a good meal, etc?

Into the section Info > Where to sleep we indicate many recommended hotels close to our meeting points. From some of these hotels, finding themselves on the route done from our guides, we offer gratis also the pick up service. This option is indicated into description of the accommodation. In the same section we report also some recommendations on where eat the typical plates of Sicilian and Etnean kitchen.   

Are there expected discounts for families or other conventions?

Yes, they are expected many discounts and conventions for families, but not only. Our association as well as offering a quality/price rapport among the lowest, we are one of the few reality to guarantee some discounts very advantageous to families. Children until 3 years pay 15,00 euros and until 13 years on lot of excursions pay half (not included those which provide services done by third parts). All active promotions are reported into section BOOK > Promotions