• This page contains the terms and conditions of the services offered by our organization. Participants expressly accept the contents at the time of booking.

1 – MEMBERSHIPS

Our organization EtnaExcursion.it provides tourist services through the collaboration between various professional figures: volcanological guides, nature guides and ski instructors. The fees are used to reimburse the expenses of the activities and the remaining part in order to pursue the company objectives: improvement and expansion of the association, environmental education initiatives and above all concrete works and actions for the protection and enhancement of the territory.

2 – INSURANCE

The proposed activities are covered by RCT (Professional Civil Liability) insurance from UNIPOL SAI as well as by the personal policies of the individual guides. The RCT policy is a protection for participants in the event of accidents caused by the staff of our organization or in the event that their direct responsibility for the accident can be determined.
They are therefore EXCLUDED from the cover:
a) any injuries or damages suffered by participants in the normal course of the excursion (e.g. an injury following a fall on rough volcanic terrain…); See point 6.
b) services and activities carried out by third parties and not directly by the staff of our association, even if booked through this website (catering services; accidents occurring on means of transport where a ticket is required such as the cable car, quad excursions; etc.)
c) damages caused by members for actions not in compliance with these regulations and for failure to comply with the indications of the guides.

3 – RESERVATIONS AND PAYMENTS

Our activities are carried out exclusively by reservation. To take advantage of the promotional rates and offers advertised on the site, advance payment is required via the site's online booking. Advance payment also guarantees the availability of the requested places, the full completion of the services ordered as per the program except in cases of force majeure beyond the control of the organization. Users acknowledge that, on the contrary, reservations without advance payment will require payment of the full amount advertised on the site at the time of the excursion and therefore that the same rates may be subject to change, without any notice due to normal variations in offers. Reservations made with an advance payment also have precedence over others. For business customers or AdV/TO, it is possible to agree on a mandatory deposit for large groups or for tours that include services provided by third parties (e.g. catering, tickets, etc.).

4 – TRANSPORT

The rates indicated on the site They include, as a rule, the transfer from our meeting points except in cases where a meeting point is specified at another starting point. The organization also offers its guests a shuttle service from their accommodation (or from the nearest meeting point within walking distance) which is calculated approximately on the basis of a flat-rate reimbursement per kilometer. The transport is functional exclusively to carry out the activities of our organization and No other types of transfers are carried out that are not connected to our recreational activities and guided excursion services. The rates for the optional transport service from the accommodation are shown in the online booking and may be subject to adjustments in the event of extraordinary requests.
Important: the organization is NOT responsible for any objects left or lost on the means of transport and will not ship them.

5 – RULES OF CONDUCT

Participants in the activities must respect the rules set out in this regulation and any instructions provided by their respective guides during the excursions, therefore never leave the group without express authorization. Our site provides the appropriate information on the technical level, required equipment and difficulty of the individual tours. The user is required to take note of these instructions and inform all members of their group. Anyone with special needs or pathologies of any nature must communicate this to the secretariat and the guide before the start of the tour. The organization will not be held responsible for any damage resulting from failure to comply with these basic rules of common sense.

6 - INFORMED CONSENT

Land the recreational activities proposed take place in natural environments, mainly mountainous, where the risk of injury cannot be completely eliminated.
Some examples: irregularities on the ground; contact with wildlife or stinging or toxic vegetation; detachment of rocks; explosions and volcanic eruptions; fall of lava ash and pyroclastic material; instability of the soil in epigeal and hypogeal environments; Any other danger or risk not dependent on the organization.
There is no such thing as a safe mountain!
Risks can only be mitigated by responsible behavior, therefore by the experience, competence, prudence of the companions. Our organization relies exclusively on highly trained and qualified personnel.
Participants acknowledge and sign that the organization cannot be held responsible for accidents related to the dangers and imponderable risks related to the very nature of the environment in which it moves as specified in this paragraph.

7 – CHANGES BY THE ORGANIZATION AND/OR USERS

The tour leader may decide, in the event of adverse weather conditions, volcanic dangers or for any other reasonable reason, to vary, move or cancel the agreed excursion or tours. In this case, you will be entitled to a refund of the tour provided that it has not already started and completed at least 1/3. Any requests for changes to the program of the chosen tour made by one or more participants will be evaluated by the tour leader and if these involve additional costs, they will be borne by the requester(s). Users are required to respect the times indicated on the site, in particular the meeting time, as well as the duration of the tour.

In case of significant delay of participants the tour will still end at the scheduled time and the organization reserves the right to shorten the planned itinerary accordingly. In the event that the delay involves the reduction of the planned itinerary and the user wishes to re-modulate the itinerary, the organization reserves the right to request an extra payment to be agreed upon on site.

8 – CHANGES and REFUNDS

CHANGES – In the event that participants are unable to participate in the tour on the chosen day, a voucher (not personal, therefore transferable) will be issued to be used within 1 year of issue. The cancellation of the booking MUST be communicated in any case in order to benefit from the release of the voucher. at least 48 hours before the tour takes place (72 hours in August and on holidays).

REFUNDS – The organization will refund only for reasons of force majeure (weather alert, volcanic alert, etc.) that make it impossible to carry out the booked activities or for reasons dependent on our organization (e.g. breakdown of a means of transport, etc.). Cancellations due to subjective assessments of the weather by participants (e.g. Summer storms, etc.) do not entitle the organization to a refund. In the event that the payment of the fees was made by bank transfer, the bank charges (€3) will be deducted from the refund.

For last minute cancellations or no-shows of participants at the meeting point and at the agreed time (the exclusively as indicated in the booking ticket received by email upon confirmation) NO refunds will be provided for any reason, as the reserved seats cannot be resold.

In case of no-show, significant delays, errors in booking the day or type of tour, withdrawal of participation by users within 48 hours of the tour departure time, no refund or voucher will be issued.

DELAYS – Participants are required to show up at the time indicated in the tour schedule requested and sent by email at the time of booking confirmation. Out of respect for other participants, the guide is therefore not required to wait for any latecomers more than 15 minutes after the scheduled time and they will lose the right to participate in the tour and any refund.

In order not to lose the right to participate, the option of a private guide and vehicle formula, if available, can be requested last minute at the secretariat, at the extra cost of €100 (per vehicle) by rescheduling the departure time.

Exclusively in the case of previously booked private tours, the guide can wait for participants for a maximum of 60 minutes after the scheduled time, but will conclude the tour at the scheduled return time.

9 – PROCESSING OF SENSITIVE DATA AND PHOTOGRAPHIC MATERIAL

Participants authorize the processing of personal data sent in accordance with art. 13 of Legislative Decree 196/2003 and art. 13 GDPR 679/16. The data acquired will be processed exclusively for the purposes of carrying out recreational activities and will NOT be transferred to third parties for commercial purposes. Finally, consent is given to the publication of photographic material, acquired during the activities, on our social channels for promotional purposes. Anyone who does not wish to give consent to the publication of their images, MUST give prior notice to the guide or the organization.