This page lists the terms and conditions of the services offered by our organization. Participants expressly accept the contents at the time of booking.

1 – MEMBERSHIPS

Our organization is an emanation of the ASD Sportclub EtnaSci amateur sports association. The rates advertised on the site include the membership fee for the association as a supporting member (€ 10). These fees are used to reimburse the costs of the activities and in part in order to pursue the objectives specified in our statute: improvement and expansion of the association, promotional initiatives, environmental education and protection of the territory, etc.

2 – INSURANCE

Our association is covered by RC insurance (Professional Civil Liability) of UNIPOL SAI. The RC policy is a protection for participants in the event of accidents caused, or that direct responsibility can be determined by the staff of our organization.
Therefore, the following are EXCLUDED from coverage:
a) any accidents or damages that occurred to the participants in the normal course of the excursion (e.g. an accident following a fall on rough volcanic terrain …);
b) the services and activities carried out by third parties and not directly by the staff of our association, even if booked through this website (restaurant services; accidents occurring on the means of transport in which a ticket such as the cable car is required; excursions with the quad; etc …)
c) damages caused by the associates for actions different from this regulation and for the failure to respect the indications of the guides.

3 – BOOKINGS AND PAYMENTS

Our activities take place exclusively on reservation. To take advantage of the promotional quotas and offers advertised on the site, advance payment is required through the site’s online booking. The advance payment also guarantees the availability of the requested seats, the complete completion of the services ordered as per the program except in cases of force majeure not dependent on the organization. Users acknowledge that conversely, reservations without advance payment will require payment of the full amount advertised on the site at the time of the excursion and therefore that the same rates may be subject to change, without notice for normal variations of the offers. Reservations made in advance take precedence over others. For business or AdV / TO customers it is possible to agree a mandatory deposit for large groups or for tours that include services provided by third parties (e.g. restaurants, tickets, etc.).

4 – TRANSPORT

The fees indicated on the site include, where expressly indicated and in any case in most activities, the movement from our meeting points. The association offers its members a transport service from their accommodation which is calculated on the basis of a flat-rate mileage refund. The transport is functional exclusively to the performance of the activities of our association and no other types of transfer are made that are not connected to our recreational activities. The rates on the optional transport service from the accommodation are shown in the online booking.

5 – RULES OF CONDUCT

Participants in the activities must comply with the rules laid down in this regulation and any indication provided by their respective companions during the excursions, therefore never leave the group without express authorization. Our site provides the appropriate information on the technical level, required equipment and difficulty of the individual tours. The user is required to take note of these indications and inform all the members of his party. Those who have particular needs or pathologies of any nature are required to notify the guide before the start of the tour. The association will not be held responsible for any damage resulting from failure to observe these elementary common sense rules.

6 – INFORMED CONSENT

The proposed recreational activities take place in natural, mainly mountainous environments, where the risks of accidents cannot be completely eliminated.
Some examples: irregularities on the ground; contact with wildlife or stinging or toxic vegetation; detachment of rocks; volcanic explosions and eruptions; fall of lava ash and pyroclastic material; soil instability in epigean and hypogean environments; Any other danger or risk not dependent on the organization.
The safe mountain does not exist!
The risks can only be mitigated by responsible behavior, therefore by the experience, competence, prudence of the companions. Our organization relies exclusively on highly trained and qualified personnel.
Participants acknowledge and agree that the organization cannot be held responsible for accidents related to the dangers and imponderable risks related to the nature of the environment in which it moves as specified in this paragraph.

7 – CHANGES BY THE ORGANIZATION AND / OR USERS

In the event of adverse weather conditions, volcanic hazards and for any other reasonable reason, the accompanying person may decide to vary, move or cancel the agreed excursion or tour entirely. In this case you will be entitled to a refund of the tour as long as the tour is not already started and carried out for at least 1/3. Any requests for changes on the chosen tour program made by one or more participants will be evaluated by the accompanying person and if these involve additional expenses, they will remain the responsibility of the applicant (s). Users are required to respect the times indicated on the site in particular on the meeting time, as well as to respect the duration of the tour.

In the event of significant delay of the participants, the tour will end at the scheduled time and the organization reserves the right to shorten the planned itinerary accordingly. In the event that the delay entails the reduction of the planned itinerary and the user wishes to remodel the itinerary, the organization reserves the right to request an extra payment to be agreed on site.

7 – WITHDRAWAL and REFUNDS

The organization reimburses only for reasons of force majeure that do not make it possible to carry out the booked activities or for causes dependent on our organization. The cancellation for subjective evaluations of the weather by the participants does not give the right to a refund. In the event that the payment of the shares was made by bank transfer, the bank charges (€ 3) will be retained from the refund.

In the event that participants are unable to participate for the following reasons: a) in case of cancellation of travel carriers; b) international health emergencies and pandemics; c) mourning; d) diseases; e) accidents; f) any unforeseeable event not attributable to our organization; a voucher (non-personal, therefore transferable) will be issued for use within 1 year of issue. The notice of cancellation of the reservation to take advantage of the release of the voucher must take place at least 2 days before the tour.

In case of no-show, cancellation or renunciation of participation by users, there is no refund or issue of vouchers.

8 – SENSITIVE DATA PROCESSING AND PHOTOGRAPHIC MATERIAL

Participants authorize the processing of personal data sent on the basis of art. 13 of Legislative Decree 196/2003 and art. 13 GDPR 679/16. The acquired data will be processed exclusively for the purpose of carrying out recreational activities and will NOT be transferred to third parties for commercial purposes. Finally, consent is given to the publication of photographic material, acquired during the activities, on our social channels for promotional purposes. Anyone who does not want to consent to the publication of their images, MUST give prior notice to the guide or organization.